Delivery Information

Delivery Information

Delivery Location Price Estimated Delivery Time
UK, Jersey, IOM,
Ireland & Highlands Standard
(Orders under £100)
£3.99 1-3 working days
UK, Jersey, IOM, Ireland & Highlands Standard (Order over £100) Free 3-5 working days
Bailiwick Islands (Guernsey, Herm, Sark & Alderney) Free 1-3 working days
Europe £7.99 7-14 working days
International £11.99 7-14 working days


Standard delivery
All standard delivery parcels will require a signature on delivery. Standard delivery orders are sent using Royal Mail Signed-for service. We will send you a confirmation email to let you know your parcel has been dispatched and will be with you within 2-3 working days. Once parcels have been dispatched we are unable to change the address. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. For any further delivery queries, please email hello@urbanlucy.com

 

Bailwick Islands delivery
All Bailwick Island deliveries are free, using Guernsey Post standard delivery. 

 
European and International delivery
Orders for delivery outside the UK are sent using the Royal Mail Airsure service and will arrive within 7-14 working days. We can trace your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers. Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.