Terms & Conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.
 
Placing an Order
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.

All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.
Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.

Availability
We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
 
Payment
You can pay for your order by using the following; Visa, MasterCard, Delta/Connect, American Express or Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
 
Content
Although Urban Lucy will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.
 
Pricing
All prices are shown in pounds sterling and are inclusive of VAT.

Faulty goods
All items are quality controlled and checked for any faults before they are dispatched. Should you receive an item that is not in perfect condition please contact us immediately, at sales@urbanlucy.com. Goods that are classified as faulty if they are received damaged, or where manufacturing fault occurs within 3 month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty    

Colours
We have made every effort to display the colours of our products that appear on Urban Lucy as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate
 
Liability
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on UrbanLucy.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

Company information
Urban Lucy Limited, company Reg Number 54791. We operate under Guernsey law. The registered office is: The Penthouse, 1 High Street, St. Peter Port, Guernsey, GY1 2LZ